We follow the rules and directives contained in the Distance Trading Act regarding, among other things, the consumer’s right of withdrawal. If you want help using your right of withdrawal, please contact customer service. You as a customer are always entitled to a 30-day right of withdrawal from the day the product / goods are collected when you shop from this website. If you as a customer have used the product / products to a greater extent than is necessary to test the product / products’ properties and function, you are, however, obliged to compensate for the reduction in value that the use has entailed. After return, we therefore check whether the garment has been used in such a way and, if so, deduct the cost of the reduction in value that the use has entailed from the amount that is refunded. We don´t exchange items, if you wish to change size you have to do a normal return and then make a new order with the size you want.
Here’s how to proceed if you wish to return items from your order:
Follow this link (https://como1907store.return-order.com/) and fill in the form. You will then get a return shipping label via e-mail which you use to book a pickup for your package.
Here is how you book a pickup:
- Go to https://www.poste.it
- Click on Servizi digitali
- Click on Prenota ritiro spedizioni
- Insert the Numero di Vettura
- All recipient informations are pre-filled
- Insert date and time of the pick-up return
We will refund your amount within 5 working days after receiving your return. Please note that it can take some time before we receive your return depending on which country you send it from.